Regardless of vertical, the ideal scenario for any SMB is the same: expand operations without expanding costs. This is where an effective Unified Communications solution can truly add value, empowering them to realize economies of scale without adding overhead.
As a company that regularly addresses the unique needs of small and mid-sized businesses, we find that SMBs need Unified Communications solutions every bit as rich and sophisticated as their larger peers and competitors. They may not have the resources of a large, multinational enterprise, but make no mistake — the need is there. SMBs need powerful features such as presence management, conferencing, collaboration, and contact center solutions in order to manage their business efficiently and effectively.
Practical UCaaS Applications for SMBs
Let’s look at some of the ways in which advanced UCaaS solutions also create agility for small businesses by enabling them to compete in ways previously available only to larger organizations.
- Mobile Unified Communications solutions allow personnel to immediately locate each other and interact in real time, whether they’re at their desk or consulting with team members. This reduces inefficiencies, and ensures time-sensitive operations are effectively managed, even amongst an increasingly remote and mobile workforce.
- Management can leverage reporting and analytics tools to compare the responsiveness of their team members against service level agreements to ensure accountability and efficiency. And by leveraging the call recording functionality of a UCaaS platform, sensitive communications with their employees can be safely preserved, even if they’re conducted via mobile phone.
- In one case, a landscaping company was able to expand its services into neighboring states, utilizing individual contractors in each new market to fulfill the new incoming orders. His MSP designed a contact center solution that seamlessly routed calls from varying states to the appropriate contractors, allowing the landscaper to expand its presence without adding infrastructure.
Learn more about VoIPFrog’s Unified Communications Solution by visiting our website. If you want to chat with a sales representative, send us an email to sales@VoIPFrog.com.
