Features

Teams
Call History
Call Recording
Calling
Chat
Enterprise Contacts
Meetings
Visual Voicemail
Voicemail Transcription
Zero Configuration

Call Conferencing
Conference Bridges
3-Way Conference Call

Call Management
Attended Transfer
Auto Attendant Answering
Automatic Call Distribution (ACD)
Barge
Burstable Virtual Call Paths
Busy Call Forwarding
Call Forwarding
Call Hold
Call Park
Call Queue
Call Recording
Call Routing Time Frames
Call Waiting Indicator
Caller ID
Caller ID Blocking
Caller ID Routing
Direct Inward Dialing (DID)
Direct Inward System - Access (DISA)
Directed Call Pickup
Disable Outbound Dialing
Do Not Disturb
Virtual Auto
Origination and Find Me (Digital Assistant)
Forward Calls Locally or Remotely (via Phone or Web)
Incoming Call Blocking
Incoming Call Identification
Incoming Caller ID Routing
Incoming Privacy Screening
Listen Live
Live Person Answering
Multicast Paging
No Answer Call Forwarding
Office Intercom
One Button Redial
1-6 Digit Extension Dialing
Outbound Dialing Rules
Outgoing Call Blocking
Premium Call Reporting
Ring Groups
Shared Virtual Call Paths
Speed Dial
Unattended Transfer
Voicemail
Visual Voicemail
Voicemail to Text

Music on Hold
Commercials on Hold (by Phone Number)
Music on Hold (Custom or Default)

Virtual Auto Attendants
Multiple Top-level Auto - Attendants
Sub-level Auto Attendants
Top-level Auto Attendants
(Always On or Time-based)

ACD Routing
Agents
Pause and Unpause
Queues
Reason Codes
Tally Codes Zero Out

Origination and Termination
Domestic Origination
Domestic Termination
E911 Support
Endpoint Templates
International Termination
Shared Line Appearance
Toll Free Numbers
Reporting
Accounting and Billing

Reports
Activity Reports
Call Center Reports
Call Detail Records
Call Traffic by Extension
Call Volume Graphs

With Mobile Applications, your mobile phone becomes your mobile office. Utilize features like office extension, extension-to-extension dialing, caller ID and more to increase productivity while pulling together voice, chat, video, and other services to support your mobile workforce.

Features include:
Call Recording
Cloud Extensions
Conference Calls
Enterprise Contacts
Mobile Office Extensions
Support for Softphones
Visual Voicemail with - Voice to Text

Agent Console:
Agent Controls
Call Controls
Call History
Call Recording Controls
Custom Screen Layout
Custom Scripting (DNIS & Queue)
Disposition Codes (with Multiple Levels)
Online Directories (with Custom Widget)
Outgoing Calling Line ID
Selection (with Dialer)
Screen Survey Tools
Supervisor Escalation
Unavailable Codes

Supervisor Console:
Barge-in
Call Center Dashboard
Enable Alternate Routing
Historical Reports
Intercept / Answer - Inbound Calls
Real Time Queue Monitoring / Management
Real Time Reports
Silent Monitoring (Listen In)
View / Change Agent Status
Whisper Coaching

Additional Features:
Call Back in Queue
Call Routing
Interactive Voice - Response (IVR)
Omni-channel Communications
Outbound IVR
Reporting
Screen Pops
Workforce Optimization / Management
3rd Party & Custom - Database Integration

Account Management
Automated Billing System
Case Management / LNP
Click-to-Dial
Detailed Accounting
Endpoint Template Management
Hunt group
Message Center
Operator Console
Phone Rebooter
Shared Line Appearance
Tax Automation
Test My Connection
URL Agent
User Dashboard

API
Hosted Fax
Microsoft Outlook Plugin
Salesforce.com Plugin
Screen Pops

Enhanced SIP Trunking
Standard SIP Trunking